Chopard

Quality and after-sales service still important

Jan 31, 2009,00:08 AM

Out of the thousands of watches produced, as with all man-made things, some must fail.

It is the mark of a quality team to want to rectify the problems ASAP.

Sometimes, the "blocking" frontline dealers are the "issue" but I am glad to say that after-sales service is at the forefront of Mr KFS's strategy. When, I asked him the biggest challenge he faces, he answered that fiinding watchmakers to service watches in future is a concern. LUC has a in-house school to train young people but can only do so much. I hope the current recession does not slow down recruitment because we will have the same "gap" issue we had after the last quartz crisis of 1970s.

Still, Chopard Mille Miglia lines have improved quality and sould improve some more............

Regards,

MTF

Chopard Factory Visit, Part 1

By: Kong : January 24th, 2009-23:21

Back in last summer, July 2008 ( just before the watchmaking holidays), I was thrilled to be invited by Chopard L.U.C to visit the plants in Geneva and Fleurier. The plan was to visit the Geneva plant on first day followed by Fleurier (in Val-de-Travers)....

Many thanks Kong,

By: yesjb : January 26th, 2009-04:00

Kong, fantastic.

By: bon092 : January 26th, 2009-09:12

Wow amazing tour Kong

By: AnthonyTsai : January 26th, 2009-14:18

Great Report and Pictures

By: NJ_Mark : January 26th, 2009-18:23

Looks like you had a blast Kong

By: ArthurSG : January 26th, 2009-18:59

really enjoy reading your excellent post. thanks Kong.

By: FanFrancisco : January 26th, 2009-19:03

Thanks. nt [nt]

By: BDLJ : January 26th, 2009-20:38

Thanks, Kong!

By: dxboon : January 26th, 2009-21:59

Keep it coming Kong....

By: samwan : January 26th, 2009-23:19

Taking "True Manufacture" title to the next level......

By: MTF : January 27th, 2009-06:21

...

Thank you Kong & Chopard ...

By: jfsuperior : January 27th, 2009-09:00

Great! Look forward to Part2!

By: DRMW : January 27th, 2009-10:43

Great to know what's happening inside

By: zephyr49 : January 27th, 2009-16:27

Amazing! thank u 4 sharing Kong thumbs up

By: decksurgeon : January 28th, 2009-18:53

I should have sneaked into your luggage

By: Jokoh : January 28th, 2009-21:20

Thanks for the tour, Kong

By: ling5hk : January 28th, 2009-23:08

Very Nice.

By: chongisaac : January 29th, 2009-02:26

Wow.Very good Intro and well taken Pics. Kudos to you Kong

Welcome Chongisaac ...

By: Kong : March 6th, 2009-01:01

thanks, Kong. More and more the "family" feel of the LUC line is becoming

By: ThomasM : January 29th, 2009-08:03

more and more important to me, in my impression of a brand and its products. Obviously, quality products of good design are the bedrock of any brand, but who the people are behind the brand, and how they conduct themselves, as well as how they treat those...