Chopard

NJ_Mark
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Kudos to Chopard Service! (re:Chrono One)

As you will see from my post below, I became a Chrono One (stainless steel) owner on July 15th. A week later I ran into an issue with the date wheel. It would not advance past midnight nor would it advance using the crown. I called Chopard and sent it in. However disappointed I realized that these things happened and prepared myself for the necessary repair. The only issue was how much time but I said to myself "don't panic, wait and see"

A few days later Chopard called and confirmed that the date wheel was indeed defective and that it would have to be sent to Switzerland for repair. However, before I could say anything (although my brain was formulating a response) the Chopard rep said that they would replace the watch with a brand new one (in the mail to me as I write this!) because the watch was only a week old and it wouldn't be right to wait for a repair. Now this is customer service!

I have been through this with other manufacturer's and I have never had a "new"  watch replaced, only repaired. The fact that I didn't even have to ask (and I would have made my case for a new one) speaks volumes about Chopard and their customer-centric practices. I just thought I'd share this positive experience with the forum.

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